📜 FSSAI Lic. No: 21426550000442 📞 Order Helpline: +91 9165261036

Refund & Return Policy

Specialized Policy for Freshly Prepared Perishable Dairy Products

Important Note: All products (Pure Cow/Buffalo Ghee & Fresh Mava) sold by Mava & Ghee Career are fresh, natural, and prepared post-order receipt. Due to their perishable nature, special terms apply for replacements and refunds.

1. Fresh & Perishable Nature Policy

Because our products contain no artificial preservatives or synthetic chemicals, items like Fresh Mava are highly time-sensitive. Once an order is prepared and dispatched, standard returns based on personal preference change are not accepted.

2. Eligibility for Replacement / Refund

We offer Free Replacement or Full Refund under the following conditions only:

  • Transit Damage or Leakage: The container or jar was severely damaged or leaking upon delivery.
  • Incorrect Item Delivered: You received a product different from what was ordered.
  • Quality Spoilage Upon Delivery: The product was spoiled/curdled at the time of delivery (must be reported within 24 hours).

3. Claim Process & Unboxing Video Requirement

To prevent fraudulent claims, we strictly require proof for damaged or spoiled items:

Mandatory Proof Required:

Customers must record a clear, unedited Unboxing Video showing the sealed parcel outer label before opening. Reports without video/photo proof may not be eligible for instant approval.

Please report issues within 24 Hours of Delivery by contacting us:

  • WhatsApp / Helpline: +91 9165261036
  • Email: m@mavaghee.com

4. Order Cancellation Guidelines

Since every order is fresh-prepared, cancellations are permitted under the following window:

  • Before Preparation Begins: You can cancel your order within 2 hours of placing it for a 100% refund.
  • After Preparation/Dispatch: Orders cannot be canceled once boiling/churning or packaging process has commenced.

5. Refund Timeline

Once approved, refunds will be credited back to your original payment method (UPI / Net Banking / Credit Card) or transferred directly via UPI within 3 to 5 business days.

Have Questions About Your Order?

Reach out to our customer support desk for instant resolution.

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