Our Return Policy

At Mava & Ghee Career, we prepare and pack our dairy products with care and attention to quality. Because our products are food and perishable items, returns are generally not accepted after delivery.

When Can You Contact Us?

If your order arrives damaged, leaked, spoiled, incorrect, or significantly different from what you ordered, please contact us as soon as possible after delivery.

• Contact us within 24 hours of delivery.
• Provide your order number.
• Share clear photos or video of the product and packaging.
• Keep the original packaging until the issue is resolved.

Damaged or Wrong Product

If we confirm that the product was damaged during delivery or the wrong product was sent, we may offer a replacement or refund, depending on the circumstances.

Opened Products

For food safety and hygiene reasons, an opened or used food product generally cannot be returned or exchanged.

Refunds

If a refund is approved, the eligible amount will be processed through the applicable payment method. Processing time may depend on the payment gateway or bank.

Order Cancellation

Cancellation requests should be made before the order is prepared or dispatched. Once an order has been prepared or shipped, cancellation may not be possible.

Important Note

We recommend trying a smaller quantity first if you are ordering from us for the first time. This allows you to check the product and decide whether it suits your preference before purchasing a larger quantity.